Shipping policy
Shipping Policy
At IRONPAX, we work with trusted third-party fulfillment partners and carrier networks to process and ship customer orders quickly and reliably.
Order Processing
Orders are usually processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery
Once your order has been processed, it will be shipped through one of our fulfillment partners or an available carrier. Delivery times may vary depending on your location, carrier availability, weather conditions, and other factors outside our control.
Estimated delivery time is typically 3–7 business days after dispatch, unless otherwise stated at checkout.
Shipping Confirmation & Tracking
After your order ships, you will receive a shipping confirmation email with tracking information, when available. Please allow up to 24–48 hours for tracking details to update.
Multiple Shipments
Some orders may be shipped in separate packages depending on product availability and fulfillment location. If this happens, you may receive more than one tracking number.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us at support@ironpax.com with your order number. We will review the issue and work with our fulfillment partner or carrier to help resolve it.
Undeliverable or Refused Packages
If a package is returned because it was refused, unclaimed, or the address was incorrect, additional shipping fees may apply to reship the order.
International Shipping
If international shipping is available, customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the product or shipping price unless clearly stated at checkout.
Contact Us
For any shipping questions, please contact us at: