Refund policy

Exchange, Refund & Warranty Policy

Thank you for purchasing from IRONPAX.

We stand behind the quality of our battery-operated wall sconces and lighting products. Please read our exchange, refund, and warranty policy carefully before placing your order.

30-Day Exchange Policy

We offer a 30-day exchange window from the date of delivery.

If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 30 days of delivery. After reviewing your request, we may offer a replacement item, replacement part, or exchange, depending on the issue.

To be eligible for an exchange, the item must be returned in its original packaging with all included accessories, parts, manuals, bulbs, remotes, charging cables, mounting hardware, and any other original contents.

Items that are used, damaged after delivery, modified, improperly installed, missing parts, or returned without original packaging may not be eligible for exchange.

Refund Policy

We do not offer standard refunds for change-of-mind purchases.

Refunds may only be considered if the item cannot be replaced, exchanged, or repaired, or where required by applicable law.

1-Year Limited Warranty

IRONPAX products include a 1-year limited warranty from the date of purchase.

This warranty covers manufacturing defects in materials or workmanship under normal residential use.

The warranty may cover issues such as:

- Defective light fixture components
- Manufacturing-related electrical or charging issues
- Defective rechargeable bulb performance
- Remote control malfunction caused by manufacturing defect
- Missing or defective original parts reported within the warranty period

This warranty does not cover:

- Damage caused by misuse, abuse, accidents, drops, or improper installation
- Damage caused by water exposure, outdoor use, or unsuitable environments unless the product is specifically rated for such use
- Normal wear and tear
- Cosmetic scratches or damage after delivery
- Lost accessories, remotes, screws, charging cables, or manuals
- Damage caused by unauthorized repair, modification, or use with incompatible parts
- Battery performance reduction caused by normal aging or improper charging

How to Request an Exchange or Warranty Service

To start an exchange or warranty request, please visit our support page:

https://www.ironpax.com/support

Please include the following information in your request:

- Your order number
- Proof of purchase
- A clear description of the issue
- Photos or videos showing the problem
- Photos of the product, packaging, and included accessories when applicable

Once your request is reviewed, we will provide the next steps. Depending on the issue, we may send a replacement part, replacement bulb, remote control, charging cable, or full replacement product.

Shipping

For approved defective, damaged, incorrect, or missing-part claims, IRONPAX may cover replacement shipping costs.

For non-defective exchange requests, the customer may be responsible for return shipping costs.

Purchases Made Through Amazon

If your product was purchased through Amazon, please follow Amazon’s order support process first. Amazon’s own return and exchange rules may apply to Amazon orders.

IRONPAX may still provide warranty support for eligible products within the 1-year limited warranty period when proof of purchase is provided.

Final Review

All exchange and warranty claims are subject to review and approval. IRONPAX reserves the right to refuse claims that do not meet the conditions of this policy.